UX Copywriter • Communications Strategist • Creative Lead •

UX Copywriter • Communications Strategist • Creative Lead •

I’m a UX writer, editor, and content strategist. Everything has a story to tell, and I spend my time trying to make those stories a lot clearer and a little kinder. Good writing should make life easier. Empathy is everything, and a little curiosity and humor go a long way.

If I can make a corner of the internet or a moment in someone’s inbox more human, more delightful—I consider that a job well done.

Stuff I’m Good At:

UX Writing

Email & Web Copy

Voice & Tone

Editorial

Content Strategy

Creative Ideation

Brand Identity

Press Releases

Persona Building

Social

Proofreading

SL/PH/SMS

Download Resume

Curious about my essays & journalistic work?
Check out my narrative portfolio.

Folks I’ve Worked With:

AAA / American Addiction Centers / American Crew / Biolab / Blinds.com / Boats Group / Buffalo Wild Wings / Carters / Celebrity Cruises / Coca Cola / Cox Communications / Digital Additive / Elevance / Elizabeth Arden / FleetCor / Fresh Market / Grammarly / Helzberg Diamonds / Hertz / IGN / Jaipur Living / Lowes / Mark Spain Real Estate / Nordstrom / Nordstrom Rack / Oldcastle / Revlon / SkipHop / Southern Linc / St. Jude / Travel & Leisure / The Homestead Atlanta / The Home Depot / The Obama Foundation / WeWork

Putting it in action:


Grammarly Weekly Stats

That time I helped Grammarly boost engagement through gamifying their Weekly Stats email & social assets.

Email | UX Writing | Strategy | Social | Brand | Tech


Grammarly Business

That time Grammarly Business was introduced and I facilitated a strategic email acquisition and lifecycle program.

Email | UX Writing | Strategy | Brand | Tech


Celebrity Cruises Creative Optimization

That time my team scaled Celebrity Cruises' digital marketing with personalized content and optimized processes.

Email | UX Writing | Strategy | Optimization | Travel


The Homestead Atlanta Brand & Communications

That time I created The Homestead Atlanta’s brand identity, voice, and website to drive its growth and community engagement.

Branding | Web | Email | Social | Content | Non-Profit


Obama Foundation Preference Center

That time the Obama Foundation sought guidance on their preference center updates to improve the experience and capture relevant data.

Email | Pref. Management | Personalization | CRM | Non-Profit


Vacoda Software Platform Launch

That time I led an omni-channel campaign for Vacoda, showcasing the capabilities of the software and driving awareness across diverse audiences and media.

Omni-Channel | Strategy | Product Launch | SaaS | Tech


Nordstrom Rack Creative Strategy

That time my team boosted Nordstrom Rack’s email engagement and conversions with meaningful one-to-one content.

Email | Strategy | Personalization | Optimization | Retail


Hertz Transactional Overhaul

That time I reimagined Hertz’s transactional communications through outlined best practices, creating a seamless and user-friendly customer journey.

UX Writing | Strategy | Transactional | Optimization | Travel


Elizabeth Arden Subject Line Optimization

That time I helped Elizabeth Arden boost email engagement amid industry changes by crafting data-driven subject lines and copy.

Email | Strategy | Subject Line | Optimization | Retail

Get In Touch:

Want to talk about ways I could tell your brand’s story? Interested in my epic recasting of classic films with an all-Muppet ensemble? Either way, let’s chat!

kimberlycoburn@gmail.com
LinkedIn